Well what an experience my wife is having with this company, she ordered me a kit costing *£498 three days before christmas with guaranteed delivery before christmas, never arrived, when she looked at the tracking number supplied it was delievered to a completely different address and they were shut until the end of December, finally got contact with them, they only use email, and they promised to send another one and a free machine to make up for the confusion, but to date she still has not received the kit as promised, shes been fed loads of rubbish from them, blaming parcelforce, apparently another one sent and supposed to have been delievered on the 6th January but we have not seen a thing, still trying to get her money back, so my advice is do not use them.
that's a shame.... I did use them in the end for my kit - think mine was 350 ish - and it turned out to have 2 great machines in it. I had AJ check them out when I went down to Sheffield and he backed up that they were American machines - and one in particular he said was v good! (would have like to have it himself he said!).
I would persist with them until you get this sorted - or else if you used paypal - just get them onto it and ask for your money back! You're covered up to *£500 with pay pal guarantee - and generally the buyer always wins if you open up a dispute!
My kit did have a dodgey power pack in it - but I threatened them with neg feedback - and I received a replacement next day! They also supplied a disk with free flash - 800 designs or something - but not sure it that comes with all their kits?
Sorry to hear of your trauma with them - guess I'd give them a 8/10!